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About Our Company
Petsofoz.net is an online pet store that only sells 100% genuine products. Our staff have many years of experience with the pet industry and wildlife caring.
We love to help customers and their pets get top medications at the best prices online. Petsofoz specializes in dog & cat products, however we have experience and can help you with all types of animals. Read our frequently asked questions below that explain our process of ordering, shipping and making secure payments.
If you have any questions or need any information, feel free to contact us to talk to one of our experts at info@petsofoz.net or our Official Facebook Page.
Your Questions, Answered!
Got questions? We’ve got answers! Find everything you need to know about our 100% genuine dog and cat products.
How long will it take for my order to be shipped once I have placed an order?
Orders will be dispatched from our warehouse within 1 to 5 business days. Most orders will ship on the same day as they are ordered. Please be aware that this is not the total shipping time. How long will it take for my order to arrive?
- Australia: Up to 7 business days.
- United States: Up to 30 business days.
- Rest of World: Up to 30 business days.
Not all products are available for shipping to The United States and Rest of the World.
If you need your products before this time frame, please purchase this locally.
Orders can take longer than these times to arrive during public holidays such as Easter, Christmas and New Years. Other circumstances such as natural disasters, strikes etc can also delay orders.
How is my order being shipped and delivered?
Orders are shipped by airmail from Australia Post, but may be delivered by a separate company.
Do you ship to PO BOX Addresses?
Yes, we do ship to PO BOX Addresses.
What forms of payment do you accept?
We accept Visa and MasterCard.
We do not accept personal checks or money orders.
What do I do if my package is damaged?
In the unfortunate event that your package arrives damaged, the first thing to do is contact us at Info@petsofoz.net. Once we have the specifics of your order and the damage, we can start the claim’s paperwork with the shipping provider.
What if I want to cancel my order?
You can cancel your order up until the order is marked as shipped. You will need to email us at info@petsofoz.net to cancel orders.
What is your policy of returns and refunds?
If for any reason you wish to return any item or items purchased at Petsofoz.net Online Pet Shop, please email us at Info@petsofoz.net with your order number, name, date of purchase and reason for the return.
Authorized returns will be issued with a Return (RA) number, which should be clearly quoted when you return the goods to us.
Making sure to include your: Full name Email address Order ID Number Order date RA Number.
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