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COVID-19 Update: Please be aware that there are signifiant delays on all packages at this time.

About Us, Shipping & FAQs

Please be aware that all packages are currently taking 11 to 45 days to arrive to customers due to COVID-19 disruptions

Please do not order if you need your product within 30 days, at this time your package will not arrive before then.

About Us

About Petsofoz
Petsofoz.net is an online pet store that only sells 100% genuine products. Our staff have many years of experience with the pet industry and wildlife caring. We love to help customers and their pets get top medications at the best prices online. Petsofoz specializes in dog & cat products, however we have experience and can help you with all types of animals. Read our frequently asked questions below that explain our process of ordering, shipping and making secure payments.

If you have any questions or need any information feel free to contact us to talk to one of our experts at info@petsofoz.net or our Official Facebook Page.
 
 

 

Contact at:
Info@petsofoz.net





**All items sold at Petsofoz.net are 100% the official products**






Frequently Asked Questions (FAQs)

How long will it take for my order to be shipped once I have placed an order?
Orders will be dispatched from our warehouse within 1 to 5 business days. Most orders will ship on the same day as they are ordered. Please be aware that this is not the total shipping time.How long will it take for my order to arrive?
  • Australia: Up to 7 business days.
  • United States: Up to 15 business days. (COVID-19 Revision - Currently 25 to 45 business days)
  • Rest of World: Up to 30 business days. (COVID-19 Revision - Currently to Up to 45 business days)

Not all products are available for shipping to The United States and Rest of World.

If you need your products before this time frame, please purchase this locally.

Orders can take longer than these times to arrive during public holidays such as Easter, Christmas and New Years. Other circumstances such as natural disasters, strikes etc can also delay orders.
 
How is my order being shipped and delivered?
 
Orders are shipped by airmail from Australia Post but may be delivered by a separate company.
 
Do you ship to PO BOX Addresses?
 
Yes, we do ship to PO BOX Addresses.
 
What forms of payment do you accept?
 
We accept Visa and MasterCard.

We do not accept personal checks or money orders.
 
What do I do if my package is damaged?
 
In the unfortunate event that your package arrives damaged, the first thing to do is contact us at Info@petsofoz.net. Once we have the specifics of your order and the damage, we can start the claims paperwork with the shipping provider.
 
What if I want to cancel my order?
 
You can cancel your order up until the order is marked as shipped. You will need to email us at info@petsofoz.net to cancel orders.
 
What is your policy of returns and refunds?
 
If for any reason you wish to return any item or items purchased at Petsofoz.net Online Pet Shop please email us at Info@petsofoz.net with your order number, name, date of purchase and reason for the return.

Authorized returns will be issued with an Return (RA) number which should be clearly quoted when you return the goods to us.

Making sure to include your: Full name Email address Order ID Number Order date RA Number.
 
Can I place an order over the phone?
 
Unfortunately you cannot at this time. The only way to place an order is via the checkout on our website.
 
What if I put the incorrect address on my order?
 
If your order has not yet shipped we can change your address. If your order has already been shipped, your shipping address cannot be change. It is the customers responsibility to provide the correct address for their orders. If your order has been shipped to an incorrect address, we will need to wait for the package to be returned to us before processing a refund. If the order does not come back to us, no refund will be provided.
 
 
What is a business/working day?
 
A business day is considered every official work day of the week; another common term is work(ing) day. These are the days between and including Monday through Friday, and do not include public holidays and weekends.
 
 
 
My package has been delivered and stolen from my property. Who is responsible?
 
We are not responsible for stolen packages as it is out of our control once it is delivered to your property.
 
 
 
I have entered the incorrect shipping address, can I change it?
 
You can change your shipping address up to the time that your order is marked as shipped. Once it has been shipped, we are not able to change the shipping address. While, most misaddressed packages are returned to us, we cannot guarantee it will be returned and are not responsible for this. Please make sure to double check that you have entered the correct address at checkout. If a package is returned to us for an incorrect address, the customer will incur a return shipping cost, which is $12.00. This will be taken out of the refund amount from your returned order. If you return an item at your own cost, you will not be charged this $12.00 fee.
 

Refund, Returns and Cancellation Policies

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We offer a 30 Day Money Back Guarantee on all Purchases made at Petsofoz.net Online Pet Shop.

If for any reason you wish to return any item or items purchased at Petsofoz.net Online Pet Shop please email us at Info@petsofoz.net with your order number, name, date of purchase and reason for the return.

Authorized returns will be issued with an Return (RA) number which should be clearly quoted when you return the goods to us.

Making sure to include your: Full name Email address Order ID Number Order date RA Number

All returns must be in new, unused condition in the original packaging within 30 days of original purchase.

Goods returned without prior authorization will not be accepted.

We will refund return freight costs only if we are at fault.

We cannot accept items returned after 30 days of original purchase or that are not in original condition, and or have missing packaging and or parts.

To cancel a order before it is shipped email us at info@petsofoz.net.
 
Legal and Terms of Service




Payment Methods


You can use most major credit cards including Visa and MasterCard. The methods of payments and checkout are safe & secure. Please DO NOT email us your credit card details to place your order.
 

Legal and Terms of Service


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